Interpersonal Skill


Outline of the programme:


In today’s scenario, we do not have too many business problems, we only have people problems. When we solve our people problems, our business problems are substantially resolved. Successful people build a pleasing & magnetic personality which is a combination of a person’s attitude, behavior, & expressions and this in turn helps in getting friendly cooperation from others. People are imperfect, people will remain imperfect & it is how you get the work done through these imperfect people by using your interpersonal skills that matters.

Contents:


  • 1.The Power of Interpersonal Skills at Work

    • What are Interpersonal Skills
    • The Importance of Effective Communication.
    • Typical Communication Challenges
    • Effects of Poor Communication
    • Barriers to Effective Communication
    • Group Activity
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  • 2.Successful Interpersonal Skills:

    • Using the Right Words.
    • Body Language.
    • Role play
    •  

  • 3.The Emotional Intelligence Framework

    • Social Skills.
    • Personal Competencies.
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  • 4.The Emotional Intelligence Framework:

    • Developing Self Awareness.
    • Managing Emotions.
    • Improving Motivation
    • Improving Empathy.
    • Improving Social Skills.
    • Developing EI through the 7 Habits
    • Role Play
    •  

  • 5.Building Relationships at Work:

    • Building Rapport and Maintaining Relationships.
    • Personality Profiling.
    • Understanding the Different Personality Traits.
    • How to Handle Different Personalities.
    • Role Play.
    •  

  • 6.Influential Communication Dynamics:

    • The 5-Step Process for Influencing Skills.
    • Sharpening Your Influencing Skills.
    • The Four Patterns of Influence.
    • Influencing Different Personality Types.
    • Role Play.
    •  

  • 7.Managing Difficult People:

    • Types of Difficult People.
    • Handling Difficult People Professionally.
    • Handling Conflict Tactfully.
    • Role Play.